Terms and Conditions

1. Purpose

The purpose of this service is to provide support and assistance to individuals facing various personal challenges, including those contemplating self-harm or suicide. Our goal is to offer a compassionate, non-judgmental environment where individuals can receive the help they need.

2. Acceptance of Help

2.1. Our ability to provide effective assistance depends on the individual’s willingness to accept help. We encourage individuals to engage openly with our support team to achieve the best possible outcomes.

3. Efforts and Limitations

3.1. We are committed to doing everything within our capability to assist individuals in crisis, employing all available resources and expertise to provide support.
3.2. Despite our best efforts, we acknowledge that not all situations may have a positive outcome. Unforeseen incidents can occur even after a seemingly successful interaction.
3.3. We strive to provide immediate and effective help, but we cannot guarantee specific results or outcomes.

4. Liability

4.1. We recognize our responsibility to offer help and support to those in need. However, it is crucial to understand that we cannot be held liable for the actions taken by individuals, including decisions to harm themselves or take their own lives.
4.2. Our service is designed to offer guidance and support, but the ultimate responsibility for any actions lies with the individual.
4.3. By using our service, you agree that our organization, employees, volunteers, and affiliates are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services.

5. Anonymity and Confidentiality

5.1. We respect the privacy and anonymity of our users. Our service is provided discreetly, and we do not track or store personal information that could identify the caller’s location or identity.
5.2. While maintaining anonymity, we may attempt to gather information during conversations to provide the best possible support and, if necessary, involve authorities to prevent harm, provided this does not compromise the conversation’s effectiveness.
5.3. All personal data collected during the interaction will be handled in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

6. Service Offerings

6.1. Our service includes, but is not limited to, the following:

  • Support via phone calls
  • Confidential and discreet handling of all interactions
  • Emotional support and counseling
  • Relationship Advice
  • Assistance with depression and stress management
  • Companionship for those feeling isolated
  • Dating advice and tips
  • Support for grief and loss
  • Career counseling and job stress support
  • Help with anxiety and panic attacks
  • Parenting advice and family support
  • Financial stress management
  • Crisis intervention and safety planning
  • Support for victims of abuse and domestic violence
  • And more

7. Disclaimer

7.1. Our service is provided on an “as is” basis without warranties of any kind, either express or implied. We do not guarantee that our service will meet your specific requirements or that it will be uninterrupted, timely, secure, or error-free.
7.2. By using our service, you acknowledge that you understand and agree to these terms and conditions.

8. Changes to Terms and Conditions

8.1. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the service constitutes your acceptance of any changes.
8.2. Any significant changes to these Terms and Conditions will be communicated to users via email or through a notice on our website.

9. Compliance with Laws

9.1. Our services comply with all applicable laws and regulations, including but not limited to, mental health laws, data protection laws (including GDPR), and telecommunication laws.
9.2. In situations where we believe a user is at immediate risk of harm, we may disclose necessary information to appropriate authorities to ensure the individual’s safety, even if this overrides the usual confidentiality agreements.

10. Governing Law and Jurisdiction

10.1. These Terms and Conditions shall be governed by and construed by the applicable laws, without regard to any conflict of law principles.

10.2. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts, as determined by the applicable law.

11. Contact Information

11.1. If you have any questions or concerns about these Terms and Conditions, please contact us at contact@neutracall.com.

12. Important Notices

12.1. Risk of Harm: If you are in immediate danger, please contact emergency services directly. Our service is not a substitute for emergency medical or psychiatric care.
12.2. Effectiveness: The effectiveness of our support depends largely on the user’s willingness to engage and follow through with suggested actions.
12.3. Anonymity: While we strive to maintain user anonymity, there are circumstances where we may be required to disclose information to authorities to prevent harm.

13. Special Considerations

13.1. Scope of Service: Our service is designed to provide general emotional support, relationship advice, help with depression and stress, companionship for those feeling isolated, and dating tips. We are not specifically targeting individuals contemplating self-harm or suicide. However, we recognize that individuals in these critical situations may also reach out to us as a last resort.
13.2. Handling Crisis Situations: We handle such situations with the utmost care and sensitivity, aiming to provide immediate support and encourage individuals to seek further professional help.
13.3. Limitation of Responsibility: While we do our best to assist individuals in distress, we cannot guarantee the prevention of self-harm or suicide. It is essential to understand that we cannot be held responsible if an individual chooses to follow through with self-harm or suicide after contacting our service.

By using our service, you agree to these Terms and Conditions and acknowledge the limitations and responsibilities outlined herein.

These Terms and Conditions are designed to provide a clear understanding of our services, limitations, and legal obligations. We are dedicated to providing support while ensuring compliance with all relevant legal requirements.